Free Course: Mediation for Conflict Resolution

100 hours

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Presentation:

Mediation is a process that consists of a group of strategies and techniques through which the opposing sides formulate and analyse the questions in dispute with the participation and help of an impartial and independent mediator. The goal is for the parties themselves to develop and propose options and alternatives that allow them to reach an agreement that resolves the conflict or improves the relationship between the parties.

The mediator has strict control over the process, but not over the content. This individual abstains from deciding or recommending and helps the parties identify the problems and available options in order to resolve the issue and find an agreement that satisfies the needs of both sides. The mediator does not resolve the conflict, but rather proposes a solution that the parties can either accept or reject.

1. CONFLICT RESOLUTION: Mediation

2. MEDIATION: Communication strategies and techniques

3. MEDIATION: Questioning and negotiation techniques

4. EVALUATION: Improving the mediation process

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