Any questions?

Below are the most frequently asked questions about the educational services that we offer.
If you have any other questions that do not appear on this page and that you think should, please full in the form on the Contact page. We are always more than happy to help.


1. What are the advantages to doing a course with ddf?

ddf offers high quality courses that are written and designed by professionals and specialists, selected specifically for their knowledge and experience in each topic. We offer professional certifications adapted to the current needs of the job market. We will always offer the most economical and worthwhile deal for our students because it is in our best interests to ensure that everyone is doing the course that is most beneficial to them. Our customer service is personalised and provided by professionals with broad experience and knowledge of the procedures of teacher and educational management.

2. Who endorses our certificates?

Our certificates are officially backed by the European Association for Distance Learning and are assured under the ISO 9001:2008 Quality Management System, recognised internationally. They are also approved by ANCED (the Spanish National Association of Distance e-Learning Centres), which forms part of:

– ICDE (International Council for Distance Education), an NGO in the field of online, open and distance education, recognised by and affiliated with the UN through UNESCO.
– EADL (European Association Distance Learning).
– EEOS (Spanish User Association for Satellite Education), of which it is a founding member.
– CEOE (Spanish Confederation of Corporate Organisations).

3. What are the benefits of distance e-learning?

e-Learning is the only kind of teaching that allows the students to personalise their educational experience, thanks to its highly practical nature which keeps up with current times. It adapts to each student, adjusts itself to their availability, and always offers the student the possibility to choose:

When to contact teachers: Teacher-student communication is done through a number of different mediums: email, on the phone, through the forums, on social media, etc. Communication is maintained according to the needs of the student and of the course.

4. When can I enrol?

The enrolment forms on our site are always open and you can enrol at any time. For the courses that are posted on our Facebook page, you should make a note of the exact dates of each enrolment period.

5. How can I enrol?

You can enrol by completing the sign-up form available for each course. This can be done through our website, by phone, with the help of our staff, and through the links provided for each course that appears on social media (Facebook).

6. What are the requirements for enrolling?

There are no academic or professional prerequisites. In order for us to adapt the level of the courses to our student’s expectations, we recommend that you tell our staff what your needs are so that they can provide you with more personalised and detailed information.

7. How much do the courses cost?

We charge only an administrative fee for maintaining the platform, providing a tutoring team and personal tutors, creating and issuing the certificates, and all other maintenance necessary to keep providing high quality courses. The price of each course will depend on the programme you choose to enrol on (individual course, Member’s Programme, etc.), and will vary slightly depending on length and resources. We have a huge variety of courses with different conditions, prices and course lengths. We suggest that you have a look at each one, available on our website, and that you contact our team if you have any questions.

8. How do I pay for the courses?

The payments can be made via bank transfer, debit/credit card payment or PayPal.

9. How and when will I be able to access the course(s)?

10. What study method will I follow?

11. When and how can I contact a tutor?

12. How is the course content organised?

The courses are organised into theoretical modules and exams. The modules are in PDF format and contain didactic materials like videos and audio clips. There is one exam per module, and then a final exam that covers all of the course material. The number of modules varies per course. Every student has three attempts to complete the individual module exams, and one attempt to complete the final exam.

13. What will my certificate prove when I finish?

14. How can I keep up with news, promotions and course offers?

The best way to stay informed is through social media (Facebook UK, Facebook USA and Instagram), through our website, or by contacting us directly via email or message. We also have accounts in Spanish on Twitter, YouTube, Google+ and LinkedIn.